Return Policy for European Union

If for any reason clients are not satisfied with an order, the item(s) can be returned for a refund within 30 days from the receipt of the order.
This is valid for every article on the website, included reduced items (except special promo items such as "Black Friday" and similar).

All returned items must be in perfect condition: they must not have been worn, washed or altered in anyway. Item(s) must be returned including all the accessories in their original box, which must not be damaged and/or altered or used as the external parcel for the shipment.

Crime London reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.


Notification and RMA authorization

 

If you create a CRIME LONDON account when you placed the order please login in to your personal area and click on the Return section to request a new RMA.

It's possible only the Refund option - Please write your IBAN (write in the comment box your BIC/SWIFT code) if you paid your order by bank transfer.
For all the orders paid with PayPal or credit card the amount will be returned on the original account.

The refund will be done within 10 working days after we receive the parcel back at our warehouse.

Once the procedure is completed, you will receive a confirmation email with your RMA number.                                                                   

 

If you place the order as GUEST (without create a CRIME LONDON account) it is not possible to create an automatic online return procedure. 

In this case please send an email to: maito:info@crimelondon.com with object “RETURN REQUEST” in the email you need to specify:

Refund: specify your full bank details (IBAN and SWIFT/BIC) if the order was paid by bank transfer;
if the order was paid by PayPal specify the email related to your account; if you paid with credit card the amount will be returned on the original account.

The refund will be done within 10 working days after we receive the parcel back at our warehouse. 

Once the procedure is completed, you will receive a confirmation email with your RMA number.







The RMA will be “Pending” until the parcel will arrive at our warehouse; after that, the goods will be check and the RMA state will change in “Approved”.

Shipping costs for return have to be paid by the customer.